I brought my newly acquired 12 year old used Infiniti-QX4 in to SFCS for a diagnostic check and alignment. I just had it serviced at the local Infiniti dealer and wanted a 2nd diagnosis mainly because I need this vehicle to not leave me stranded in the middle of nowhere, and I know the guys at Sunnyvale Foreign Car Service are master detectives when it comes to vehicles. Also, unlike a lot of shops, the guys at SFCS will be very happy to talk to you about the details of your vehicle, as opposed to some places where a suit parses all the information from the mechanic doing the work. During the check Matt and his team found a few issues the dealer didn't spot, and even found that the newly installed brake fluid from the dealer had excessive moisture. He took it upon himself get to the root cause of how newly installed brake fluid could have excessive moisture, going as far as double checking his measurement equipment, contacting the brake fluid manufacturer and doing a follow up with the dealer. Matt's primary concern was making sure the quality of brake fluid out of the bottle was up to par. Here's the real kicker... he didn't charge me for replacing the defective fluid put in by the dealer! Regarding the alignment, I really liked that they provided me with a detailed alignment report. And my truck drove better afterwards. There were also 3 issues the dealer noted and were going to be fairly expensive to fix. Matt looked at these issues and felt only one of them was serious enough to fix at the moment, and that the other two could be put off for a while, perhaps until a future maintenance requires diving into that part of the car. If you have a tough to diagnose issue, or have a vehicle you are meticulous about, then go to Sunnyvale Foreign Car Service. Their passion for automotive science really shows. All the staff are friendly as well.
Thanks you for taking the time to write such a nice review. Looking forward to helping you in the future. Thanks Matt P
- Sunnyvale Foreign Car Service