4.5

They were professional.

4.5

Matt's directness

4.5

They are friendly and knowledgeable.

4.5

They seem to be dependable

4.5

The ease of access and the information

4

They're really prompt.

4

They were informative. I liked the readout and QFax they provided me with. They were very informative and they kept me in the loop on everything. I had 2 issues with the car, but they were able to take care of the first issue and they did a great job.

5

Matt and Tom are the epitome of "family business." These guys treat our family like theirs. They are friendly, professional, and timely. We trust them completely with our car maintenance and repair and they have proven that they will go the extra mile to help us when we have car troubles. They may not be the cheapest shop in town, but we believe that we are getting excellent quality in both workmanship and relationship.

5

They were able to find the problem with my Volvo that the dealers couldn't! Friendly staff, walking distance (20 min?) to the Castro St Caltrain station.

5

These guys ROCK!! Especially Peter. I had a really horrific experience when I took my car to Aamco, who couldn't fix the car despite three tries. A friend referred me to Sunnyvale and I had a truly excellent experience with them. This company completely understands what it means to deliver a high quality of customer service, and they now have a customer for life! Most notably: - They treated me like a person, and I didn't feel that I was being taken advantage of - as a woman, that's huge. - They kept me informed throughout the process with daily proactive calls and status updates. - They didn't do any work without first explaining what and why it needed to be done along with an estimated $$. - They did a thorough inspection on my car and made sure that it would be in great working condition when it was done.

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