4.5

The ease of access and the information

4

They're really prompt.

4

They were informative. I liked the readout and QFax they provided me with. They were very informative and they kept me in the loop on everything. I had 2 issues with the car, but they were able to take care of the first issue and they did a great job.

5

Matt and Tom are the epitome of "family business." These guys treat our family like theirs. They are friendly, professional, and timely. We trust them completely with our car maintenance and repair and they have proven that they will go the extra mile to help us when we have car troubles. They may not be the cheapest shop in town, but we believe that we are getting excellent quality in both workmanship and relationship.

5

They were able to find the problem with my Volvo that the dealers couldn't! Friendly staff, walking distance (20 min?) to the Castro St Caltrain station.

5

These guys ROCK!! Especially Peter. I had a really horrific experience when I took my car to Aamco, who couldn't fix the car despite three tries. A friend referred me to Sunnyvale and I had a truly excellent experience with them. This company completely understands what it means to deliver a high quality of customer service, and they now have a customer for life! Most notably: - They treated me like a person, and I didn't feel that I was being taken advantage of - as a woman, that's huge. - They kept me informed throughout the process with daily proactive calls and status updates. - They didn't do any work without first explaining what and why it needed to be done along with an estimated $$. - They did a thorough inspection on my car and made sure that it would be in great working condition when it was done.

5

I took my 1977 VW Bus there this past week. I had it towed as it hadn't run in over a year. Matt was awesome. Everyone at the shop is awesome. I will be going back there for as long as they are around. Unbelievable service, great prices and tons of communication. I picked my van up last night at it is running as good as it did 14 years ago when my grandfather gave it to me. Thank you, thank you, thank you.

5

I have been taking my VW 2002 Passat here since 2004, and it still runs as smooth as a new car. I had a very annoying problem where due to an electrical short my car would not start up. This was an ntermittent problem, and when I left it at their garage, they tried their best to isolate the problem, but could not. He did not charge me a lot for it and patiently explained why it's so difficult to diagnose.

5

I found SFAS on the Diamond List when I was fed up with the Subaru dealership on Stevens Creek. It was like a breath of fresh air - no lying, no drama. The best thing is the 1, 2, 3 system of rating vehicle repairs. 1's are immediate/safety hazards, 2's are "fix on next visit - funds available", 3's are "watch for changes". Plus they are close to public transit AND if you're waiting, Matthew's mom, Natalie, will drop you off in DT Mountain View if you like. The garage is SPOTLESS. Don't know how they keep a garage so clean. Matthew once advised me NEVER to purchase a used Porsche Boxer S, when I was have a crazy moment of weakness. I listened and am very happy I did.

5

Matt, his mother, & his team of mechanics are nothing short of superb. Extraordinarily knowledgeable, efficient, & the kind of service you normally can only dream up - all with very reasonable rates.I brought my Honda CRV in a few years ago when it seemed to be on the brink & within a day they gave me a sheet with a ranked order of repairs that needed to be fixed. Matt took the time to explain everything - what needed immediate attention & what could wait for a couple more months.Within a few days the Honda was humming along in wonderful condition. I recently had it checked over a couple of weeks ago & once again my now 12 year old Honda drives like new. I've found the goldmine of auto repair & won't go anywhere else.

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