These guys were fantastic. My Passat had some serious and mysterious electrical problems, and Matt went right to work diagnosing it, keeping me appraised of the diagnostic costs and time (tough given the uncertainty of anything electrical). In the end, he figured it out in part through lots of networking with other VW mechanics. He fixed the problem, and then the problem that caused the problem. Most amazingly, he pointed out that much of my bill should be covered by my insurance's water damage clause, which I would have never considered, saving me $1300!! Honest, good communicator, diligent, thoughtful.