I am a female graduate student who is not that aware of (and actually has little interest in) "car stuff". I first went to SVFC because of their great reputation on this site. I continued to take my car (which i am convinced has been cursed by my x-boyfriend) to SVFC because of their extremely good service (Matt explains every last detail), their convenient location, and of course, to visit the dogs! Recently, I had a problem with my brakes--the rotors warped after being repaired by the Subaru dealership five months earlier. SVFC not only went to bat for me with Subaru to try to get them to reimburse part of the repairwork, but also gave me an extremely good price break when Subaru said that they would no longer honor the warranty. I highly recommend Matt and his merry band at SVFC to anyone who wants personal service and quality work done.