The time they take to get to know each customer
They're very thorough and friendly.
They're very friendly.
I liked the personable customer service. They were always on time and the job they did was very satisfactory.
They do what they say they'll do on time.
I've been doing business with them for twenty years. I like dealing with people who are doing the work rather than never knowing who works on my car.
The quick response and the great people
They thoroughly explain what's wrong with my car without being condescending.
They're friendly and accessible
They seem to be conscientious.