5

They did a thorough diagnosis before we decided what work to do. The customer service rep went thru my options with no pressure to do anything. I was prepared for an expensive transmission leak repair, but they discovered a cracked rubber washer which they repaired free. I was very pleased with the service, the price, and the way I was treated. I will use them from now on.

5

This shop demonstrates the most genuine and intelligent customer care and customer communications I have ever experienced. Their used car inspection is so expert that they can tell you the kind and cost of repairs you will probably need for the next several years. They will also help you estimate a fair price for the used vehicle. They are also amazingly honest and fair: I was recently in for an alignment; they put my Camry on their state of the art machine (mirrors, computers, etc.) and then showed me the computer readout-- suggesting that the car was so close to specs that it really didn't make sense to spend the $$$ on an alignment. (Note, this owner seems so knowledgeable and personable, you should call him on your show sometime.)

5

My office moved recently. As such, I am now again within "striking distance" from SFCS. I am happy about this as I had taken vehicles to SFCS / Matt P in past with great results. I have always been happy with their service. I was "lucky enough" to unavoidably run over something recently in my BMW. Almost immediately, I heard nasty sounds from the transmission. Wanting a shop I knew I could trust when a large repair may be in store, I made sure I got it to Matt (especially given the aforementioned "striking distance"). Well, worst fears were confirmed...a split in the trans case. Matt was good about getting me in right away, working with me and my insurance, suggesting other repairs and maintenance that may be advantageous to consider while the transmission was being removed and replaced, and finally, he had the car done in less than three working days. Matt is more than happy to discuss the repairs with you, show you on your car why the repairs are warranted and show you the removed parts. He appreciates that you are interested and involved. I noticed some of the other reviews mention concerns for price and possible unwarranted up sell. However, I choose to have sports cars. Moreover, it is the cheap (not the prudent) man that will wind up paying more. I know a fair amount about cars and Matt has always suggested (not pressured) reasonable repairs and maintenance that are consistent with the repairs and maintenance undertaken. He let me know my options and I chose the ones I believed would be a good idea. In addition, if a mechanic who knows what he is doing charges more than the cheapest rate in the market, I would offer that is money well spent as compared to misdiagnosed, improper or unwarranted repairs. Their shop has been family owned for close to 50 years. Why would they screw up a thriving, ethical business for an up sell? None of my repairs or maintenance at SFCS have been misdiagnosed, improper or unwarranted. Their shop has been family owned for close to 50 years. Why would they screw up a thriving, ethical, local business for an up sell? Finally, they are located near the Evelyn VTA stop and the MV Cal-Train station, so you have the option for local public transportation. SFCS has a loyal customer in me.

5

I recently had to move to Washington DC from California. After a lot of harrassment, I finally convinced Matt (the owner) to sell me his prized 95 Chevy Suburban with over 200,000 miles on it. I was not nervous because he assured me all the required maintenance was performed. The truck was loaded with approximately 2,500LBS of goods and, needless to say, made it across the country with no problems. The truck hs been in DC for 5 months now and continues to run in excellent condition. This is a perfect reflection of how meticulous Matt is. He is a true professional.

5

I took my '99 Honda Accord LX coupe in for its 105K service + timing belt work and was very pleased on the work performed, price and overall experience with the staff. I really appreciate Matthew explaining what will be done and what can be done (e.g. if he sees that certain components needs replacement, he'll tell you but if they don't need to be replaced then he tells you that, too). I should have taken my other cars to him before-- but at least he'll be my repair guy for now on. Tips-- Sunnyvale Foreign Car Services is an AAA-Approved Auto Repair Shop. He takes the AAA feedback seriously (and eventhough his price is competitive and fair, the AAA discount doesn't hurt). If you can, make an appointment-- more so that he can plan the work and get the parts.

5

My wife has an 11 year old BMW. It needed a lot of work, lots of miles on it and it barely ran. They were very clear with her about what needed to done right now, what could be done later and what could be done when convenient. My wife has a PHd and understands cars and will not do business with people who treat her as if she cant understand mechanical things. Matthew explained things directly to her and answered all her questions without talking down to her, a rare quality in the auto repair field. She is very happy with her experience and is definitly going back. I feel good about how they treated her and the work done.

5

I've been taking cars to Sunnyvale Foreign Car Service since the original owner, Matthew's dad, ran it. I've taken the following cars of my own there: 1974 Porsche 914, 1987 Sterling 825SL, 2001 Audi A4. I've also recommended this mechanic to numersous family, friends, and acquaintances over the years. In fact, although I've moved far away from where this mechanic is located, I still take my 2001 Audi A4 there for service when I'm in town. The mechanics there are all very competent, knowledgeable, friendly, and honest. Whenever I get my car repaired there, it works. Period.

5

The engine light came on in my VW Golf a while ago, and I called a dealer to ask what I should do. I was told that they were very busy and would not be able to even look at the car for a few weeks. I called Sunnyvale Foreign car, they took a look at it the next morning. It turned out to be a faulty oxygen sensor, still under the state-mandated warranty. They recommended me to a different dealer who was able to make the repair the next day for free. I've been a loyal customer ever since.

5

These guys rock. They're very knowledgeable about my Audi and have always been thorough, competent, and honest in their work. They've treated the people I've sent to them (several of whom know very little about cars) well and have never been dishonest.

5

They have worked on my 1996 Subaru Outback 3 times. They were located near my previous job. First time was to fix a faulty O2 sensor, they also pointed out a crank sensor error that popped up but did not repeat. I ended up changing that a few months later when it acted up again. Their shop was spotless, and Matt really impressed me that he knew what he was doing. The second time was for my 60K service (@90k miles). They were more expensive then some shops, but in the long run very much worth it. The premium you pay to have a Subaru expert work on your car make a difference. Their work has stood the test of time and another trouble free 96k miles. They are a shop that goes by the book and they do the job the right way. The third time I went there was to replace the front wheel bearings at 110k. They a little more, but they did the job and it's been running great for the past 86k miles. Again Matt explained the process and I knew he would do the job the right way. I am very detailed oriented, and a mechanical tech working in the Semi conductor industry. When I pay my hard earned money I expect the job to be done right. When I got home I went over every repair and was impressed at their ability to bring a repair to "As New". No trashed or missing hardware, and no rework that costs you time to have a shop make a repair right. Their work easily passed my QC, and the test of time. I have changed jobs, and they are farther away. I'm looking for another good Subaru shop closer to San Jose.

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